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ULM Athletics Ticket Office Customer Service Announcement

ULM Athletics Ticket Office Customer Service Announcement

General Mar 18
Dear Warhawk Fan:
 
Following the guidance and direction of government and University officials, the ULM Athletics Ticket Office, located in Fant-Ewing Coliseum, will be closed for the foreseeable future. We will still be available to assist you via phone and email and have posted our schedule below. Please also check www.ULMWarhawks.com or follow @ULMWarhawks on Facebook and Twitter for the most up-to-date information.
 
Mail will still be picked up and processed, although not on a daily basis during this time. Any previously scheduled ticket payment plans will continue to be run.
 
We thank you for your patience and understanding during these uniquely challenging times.

Please see the options below to contact the ULM Athletics Ticket Office:
 
1. By E-mail:
The most efficient way to contact the ULM Athletics Ticket Office is by emailing Ticket Office Manager Ashley Brooks at aldredge@ulm.edu. She will be monitoring her e-mail account during normal business hours to ensure a timely response.
 
2. By Phone:
The ULM Athletics Ticket Office main line, (318) 342-HAWK (4295), has been forwarded to a ticket office representative. Fans also are welcome to leave a message if the office representative is assisting another customer. During the ULM Athletics Ticket Office closure, ticket office personnel will be working remotely and will make every effort to return voicemails as soon as possible during normal business hours: Monday-Thursday from 9 a.m.-5 p.m. and Friday from 9-11:30 a.m.
 
3. In Person:
The ULM Athletics Ticket Office will be closed until further notice. Updates, regarding the re-opening of the main Ticket Office in Fant-Ewing Coliseum, will be posted on our social accounts listed above.
 
For updates regarding ULM COVID-19 updates, please visit ulm.edu/coronavirus.
 
The well-being of all members of our campus community remains our highest priority. We are grateful for the support of Warhawk Nation and we look forward to working through these unprecedented times together.
 
Reimbursement Options for Unplayed ULM Home Baseball & Softball Games:
Following the Sun Belt Conference's announcement on Monday, March 16 to cancel competition for all spring sports for the remainder of the 2019-20 athletic year, ULM Athletics has several options for season-ticket holders that purchased tickets for unplayed Warhawk baseball and softball games.
 
1. Sport Specific Donations
Season-ticket holders may choose to convert the prorated value into a gift to either the ULM baseball or softball programs.
 
2. Prorated Credit Toward Future Season-Ticket Purchase
Season-ticket holders may elect to use the prorated value into a credit toward future season-ticket purchases for any sport (football, men's basketball, women's basketball, baseball or softball).
 
3. Prorated Reimbursements
Season-ticket holders may request a prorated reimbursement for canceled home baseball and softball games. If you choose to receive a prorated reimbursement, please contact the ULM Athletics Ticket Office by Friday, May 1 to make the request.
 
Prorated Calculations: Each game in a season-ticket package has an assigned value. The prorated reimbursement is the cumulative value of the remaining schedule of the 2020 baseball/softball home games that were not played. The reimbursement is calculated to be: 59 percent for baseball and 70 percent for softball.
 
Reimbursements for Single-Game Ticket Purchases:
Those who purchased individual game tickets to ULM baseball/softball home contests will be reimbursed.
 
 
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